Samsonite
Samsonite is a Luggage company and travel accessories.
What does my warranty cover?
“Our warranty only covers manufacturing defects, it does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Please feel free to visit our website's Warranty page for additional info.”
View in the company profileI have a damaged product, what do I do?
“If you have a damaged product, please visit our Service and Repair page for information on repair options and the next steps on how to get your product serviced. You'll find details on how to submit a repair request and any applicable service charges.”
View in the company profileCan you assist me with setting up a warranty repair?
“The process to create a repair ticket is easy and will guide you every step of the way. You can visit https://samsoniterepair.reverselogix.net/#/app/RMACreation to create your repair ticket.”
View in the company profileCan you help me register my luggage for warranty?
“Congratulations on your new purchase! Product registration is optional and not necessary as the information needed for your warranty is located on the inside tag of your bag.”
View in the company profileAre parts universal?
“Our parts are designed to be specific to each collection and are not universal.”
View in the company profile