LoopUp
LoopUp: “LoopUp is a global provider of Microsoft Teams telephony for multinational enterprises, delivering Operator Connect, Direct Routing and Bring Your Own Carrier across 100+ countries under one contract, portal and 24/7 support team.”
What contact centre solutions does LoopUp offer for Microsoft Teams?
“LoopUp delivers scalable, cloud-native contact centre solutions built on Microsoft Teams, ranging from native Teams capabilities to advanced routing with Luware Nimbus, tailored to your needs globally.”
View in the company profileWhat contact centre features come natively with Microsoft Teams?
“Native Teams capabilities include Call Queues, Auto Attendants and the Queues app, which support basic call flows, IVRs and shared call handling.”
View in the company profileWhat if I need advanced call routing?
“For more sophisticated needs, LoopUp integrates Luware Nimbus, which adds skills-based routing, multi-tier IVRs and advanced queuing on top of Microsoft Teams.”
View in the company profileDoes LoopUp's contact centre integrate with CRM systems?
“Yes. It offers CRM connectivity with platforms such as Microsoft Dynamics 365 and Salesforce, along with callback capabilities.”
View in the company profileIs LoopUp's contact centre cloud-based?
“Yes. It's a fully cloud-based deployment with no hardware requirements, rolled out in structured, phased stages aligned with Microsoft and Luware best practice.”
View in the company profileWhat reporting and supervisor tools are available?
“The solution provides real-time and historical dashboards with supervisor functionality to monitor and manage contact centre performance.”
View in the company profile