Neowing
Neowing is a company in Japan.
When will ePacket Light become available?
“We are currently preparing to introduce international ePacket Light. While we do not have an estimated launch date to share at this time, our team is actively working on its implementation.”
View in the company profileIf I purchase an item in stock and a pre-order, will those 2 items ship in the same order?
“As long as you were able to place items in the same order, those items will ship out in one package.”
View in the company profileWhy hasn’t my package shipped yet?
“Not released yet Please sign in to your account to confirm that all items in your order have been released.”
View in the company profileCan I edit my shipment?
“You can only edit your order as long as your order has not entered either the following statuses.”
View in the company profileWhy can't I modify my order?
“Listed below are common reasons why an order cannot be modified such as adding items, splitting an order, or combining with other orders.”
View in the company profileHow much is the shipping charge?
“It depends on the shipping method you choose.”
View in the company profileWhy did my shipping charge increase?
“Shipping fees are mostly based on the total weight. For FedEx and DHL, the size of the package also affects the cost.”
View in the company profileWill I receive a shipping confirmation mail?
“Yes, we will send the shipping confirmation after the tracking information starts updating. If you've chosen a trackable shipping method, we will include the tracking number in that mail.”
View in the company profile