Neowing
Neowing is a company in Japan.
When will ePacket Light become available?
“We are currently preparing to introduce international ePacket Light. While we do not have an estimated launch date to share at this time, our team is actively working on its implementation.”
在公司資料中查看If I purchase an item in stock and a pre-order, will those 2 items ship in the same order?
“As long as you were able to place items in the same order, those items will ship out in one package.”
在公司資料中查看Why hasn’t my package shipped yet?
“Not released yet Please sign in to your account to confirm that all items in your order have been released.”
在公司資料中查看Can I edit my shipment?
“You can only edit your order as long as your order has not entered either the following statuses.”
在公司資料中查看Why can't I modify my order?
“Listed below are common reasons why an order cannot be modified such as adding items, splitting an order, or combining with other orders.”
在公司資料中查看How much is the shipping charge?
“It depends on the shipping method you choose.”
在公司資料中查看Why did my shipping charge increase?
“Shipping fees are mostly based on the total weight. For FedEx and DHL, the size of the package also affects the cost.”
在公司資料中查看Will I receive a shipping confirmation mail?
“Yes, we will send the shipping confirmation after the tracking information starts updating. If you've chosen a trackable shipping method, we will include the tracking number in that mail.”
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