SUN Mobile Limited
SUN Mobile provides affordable basic mobile voice and data services, value-added services, mobile network coverage and access to an HKT-supported Wi-Fi network. SUN Mobile offers mobile plans including 5G, 4.5G, China, Hong Kong and Macau, Evergreen (60+), Smart ME (Student/Youth), Secondary SIM, Now TV Football Combo and Basic Voice plans. Customers can filter plan recommendations by local data usage, Mainland China data needs and age group, and register online by selecting a plan, submitting documents, paying online, and receiving and activating a SIM.
What types of mobile plans are available?
SUN Mobile offers mobile plans including 5G, 4.5G, China, Hong Kong and Macau, Evergreen (60+), Smart ME (Student/Youth), Secondary SIM, Now TV Football Combo and Basic Voice plans.
在公司资料中查看Can I get help finding a plan and sign up online?
Customers can filter plan recommendations by local data usage, Mainland China data needs and age group, and register online by selecting a plan, submitting documents, paying online, and receiving and activating a SIM.
在公司资料中查看Which plan might suit heavy streaming, gaming or large downloads?
SUN Mobile's 5G plans target customers seeking fast performance for mobile gaming, 4K UHD live streaming, and downloading large files, high-definition videos and work documents.
在公司资料中查看What do the featured 4.5G plans include and cost?
SUN Mobile positions its 4.5G plans for everyday browsing, social media, instant messaging and high-quality music streaming.
在公司资料中查看Is there a plan for travel or commuting between Hong Kong, Mainland China and Macau?
The China, HK and Macau Plan is designed for cross-border business and travel, with shared data across Hong Kong, Mainland China and Macau without needing to swap SIM cards.
在公司资料中查看What does the Evergreen Plan offer customers aged 60 or above?
The Evergreen Plan (60+) offers unlimited local voice calls and professional in-store help with smartphone use and technical troubleshooting.
在公司资料中查看Who is Smart ME for?
Smart ME is aimed at college students and fresh graduates, with high-speed data for studies, work and leisure alongside entertainment use.
在公司资料中查看Who can get a Secondary SIM plan, and what is it suited to?
The Secondary SIM plan is exclusively for existing customers and is presented as an option for low-data users, children or backup devices.
在公司资料中查看What is included in the Now TV football combo?
The Now TV Football Combo offers live Premier League and La Liga streaming in 5G high definition, with cross-device viewing.
在公司资料中查看Is there a voice-focused plan?
Basic Voice Plans are aimed at voice-only users seeking simple mobile communication and stable voice service.
在公司资料中查看Can I transfer my existing mobile number online, and what should I prepare?
Customers can apply online to transfer an existing mobile number to a SUN Mobile monthly plan; SUN Mobile says it will notify the current provider and arrange the transfer for the chosen effective date.
在公司资料中查看For online number porting, applicants must be at least 18, hold a valid Hong Kong Identity Card, be the registered number owner and provide valid proof of Hong Kong address issued within the last three months; the earliest effective date is 14 days after application.
在公司资料中查看For a prepaid SIM port-in, applicants must upload a SIM Holder Certificate or the back of the SIM, enter the full ICCID number and have at least HK$1 balance; online porting is supported for Flex Mobile and other major Hong Kong prepaid providers.
在公司资料中查看Where can I get in-person help from SUN Mobile?
SUN Mobile says it has over 70 retail stores across Hong Kong Island, Kowloon and the New Territories, where its team can help with subscriptions, service upgrades and mobile-phone guidance.
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