SUN Mobile Limited

What mobile services does SUN Mobile provide?

SUN Mobile provides affordable basic mobile voice and data services, value-added services, mobile network coverage and access to an HKT-supported Wi-Fi network.

SUN Mobile lists value-added services including eSIM, local data, VoLTE voice, Wi-Fi, entertainment and music, mobile payment, call filtering and device-security services.

SUN Mobile offers international roaming voice and data services, IDD voice services, China and Macau data roaming, and a pre-purchase data roaming day pass package.

What types of mobile plans are available?

SUN Mobile offers mobile plans including 5G, 4.5G, China, Hong Kong and Macau, Evergreen (60+), Smart ME (Student/Youth), Secondary SIM, Now TV Football Combo and Basic Voice plans.

Can I get help finding a plan and sign up online?

Customers can filter plan recommendations by local data usage, Mainland China data needs and age group, and register online by selecting a plan, submitting documents, paying online, and receiving and activating a SIM.

Which plan might suit heavy streaming, gaming or large downloads?

SUN Mobile's 5G plans target customers seeking fast performance for mobile gaming, 4K UHD live streaming, and downloading large files, high-definition videos and work documents.

The featured 5G $98 monthly plan includes 25GB of high-speed local data.

What do the featured 4.5G plans include and cost?

SUN Mobile positions its 4.5G plans for everyday browsing, social media, instant messaging and high-quality music streaming.

Featured plans include a 4.5G 42Mbps $78 monthly plan with 10GB of high-speed local data and a $88 monthly plan with 10GB of high-speed local data plus 1GB of China and Macau roaming data.

Is there a plan for travel or commuting between Hong Kong, Mainland China and Macau?

The China, HK and Macau Plan is designed for cross-border business and travel, with shared data across Hong Kong, Mainland China and Macau without needing to swap SIM cards.

What does the Evergreen Plan offer customers aged 60 or above?

The Evergreen Plan (60+) offers unlimited local voice calls and professional in-store help with smartphone use and technical troubleshooting.

Who is Smart ME for?

Smart ME is aimed at college students and fresh graduates, with high-speed data for studies, work and leisure alongside entertainment use.

Who can get a Secondary SIM plan, and what is it suited to?

The Secondary SIM plan is exclusively for existing customers and is presented as an option for low-data users, children or backup devices.

What is included in the Now TV football combo?

The Now TV Football Combo offers live Premier League and La Liga streaming in 5G high definition, with cross-device viewing.

The featured SUN Mobile 5G and Now TV 3-pack Soccer Combo starts from $326 per month and includes 40GB of local data.

Is there a voice-focused plan?

Basic Voice Plans are aimed at voice-only users seeking simple mobile communication and stable voice service.

What does the data roaming day pass offer?

The pre-purchase data roaming day pass is advertised as valid in over 170 countries, starting from $20 per day; unused days can be carried forward and usage is deducted for each day used.

What does China Number Premium Service include?

The China Number Premium Service includes unlimited SMS reception and 30 usage units, and supports sending SMS and voice calls.

Can I transfer my existing mobile number online, and what should I prepare?

Customers can apply online to transfer an existing mobile number to a SUN Mobile monthly plan; SUN Mobile says it will notify the current provider and arrange the transfer for the chosen effective date.

For online number porting, applicants must be at least 18, hold a valid Hong Kong Identity Card, be the registered number owner and provide valid proof of Hong Kong address issued within the last three months; the earliest effective date is 14 days after application.

For a prepaid SIM port-in, applicants must upload a SIM Holder Certificate or the back of the SIM, enter the full ICCID number and have at least HK$1 balance; online porting is supported for Flex Mobile and other major Hong Kong prepaid providers.

Where can I get in-person help from SUN Mobile?

SUN Mobile says it has over 70 retail stores across Hong Kong Island, Kowloon and the New Territories, where its team can help with subscriptions, service upgrades and mobile-phone guidance.

What can customers manage through online account self-service?

The website provides account access for online re-contracting, data-package top-ups, bills, unbilled usage, service settings and roaming tips.