Prouds
Australian jewellery store chain.
How do i know if my order has been placed?
“Once you have completed payment on our website and it has been cleared you will receive a confirmation of receipt email. If an order has been placed and payment has been made but no email has been received please firstly check your junk mail file then email customer.service@prouds.com.au with your contact details.”
View in the company profileWhat credit cards and other payment methods do you accept?
“Prouds accepts Visa, Mastercard and American Express for online purchases PLUS offers Apple Pay, Google Pay, Paypal, Afterpay & ZIP as additional online payment options”
View in the company profileWhat if I haven't received an email confirming receipt of my order?
“Your email may have been sent to your junk or spam files or perhaps you placed the order using a different email address, please check these files first. If that proves to be unsuccessful then please email our friendly customer service team on customerservice@prouds.com.au”
View in the company profileWhat paperwork is included when sending goods to a gift recipient?
“A packing slip is included, however no prices are visible on the packing slip. If you add a gift message, that message is clearly printed on the packing slip”
View in the company profileDo you offer engraving?
“We do not currently offer an online engraving service.”
View in the company profileAre items in my Wish List reserved?
“No unfortunately they are not and they can sell out at any time depending on stock availabiltiies.”
View in the company profile