FEYA
Heabsy: “KI-Einführung für Unternehmen: KI-Assistent für Firmendokumente, RAG-Suche, KI-Agenten. Eigene Inferenz-Infrastruktur in der EU.”
What is the difference between an agent and a chatbot?
“A chatbot answers; an agent acts. It reads a document, checks it against your master data, creates or updates a record in your system, and hands the case to a person when it is not confident enough. The handover threshold is what makes it deployable rather than impressive.”
View in the company profileWhat happens when the agent is unsure?
“The case stops and goes to a person, with the input, the partial result and the reason it stopped. The share of handovers is measured during the pilot and written into the acceptance criteria — a system that never hands anything back is either trivial or hiding its mistakes.”
View in the company profileWhat access does the agent need to our systems?
“Exactly the permissions of the step it takes over, and no more. No shared service account, no administrator rights for convenience, no credentials that outlive the task. If a process can only be automated with broad access, we say so before the project rather than during it.”
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