Immerss
Immerss: “AI-powered live shopping platform that transforms online shopping with virtual co-shopping, outbound clienteling, and live shopping events”.
We already have a chatbot. Does this replace it?
“Not necessarily. The two are built from opposite premises — a support chatbot exists to end conversations, a sales agent to advance them — so they are pointed in different directions rather than competing for the same job.”
View in the company profileCan it add products to the cart?
“Yes, and this is precisely what distinguishes it from a support chatbot. A chatbot can tell a shopper which product fits, but the shopper then has to leave the conversation, find the product, choose the variant and add it themselves — and every one of those steps is a place to drop out.”
View in the company profileWill it invent a product or a price we do not carry?
“It answers out of your catalogue rather than around it: every product, variant, price and policy is synced, and what it recommends comes from what you actually stock, at the price you actually charge. Where a question falls outside that, the conversation goes to a person rather than to a guess.”
View in the company profile