Neowing
Neowing is a company in Japan.
Can I use a debit card?
“Yes, as long as it has a MasterCard or Visa logo and is an international card.”
View in the company profileWhy did I receive a refund after a while?
“When you place an order by a credit card, we only process your card for authorization. Since we do not finalize the charge right away, some card issuers will release that the amount that was put on hold for authorization which may seem like a refund.”
View in the company profileWhy is my credit card charged twice?
“When you place your order, your credit card issuer will process a credit authorization for the amount of your purchase. The authorization request will appear on your statement, but it is not a charge.”
View in the company profileWhy did you charge me again when I added items to my Paypal order?
“When you add on items to a Paypal order, we have to make a new charge each time for the new order total. Then we will process a refund for the original transaction.”
View in the company profileHow do I switch to another credit card?
“Please register the credit card you'd like to use and then inform the last 4 digits of the new card by email. Make sure to include your order number too. (info@cdjapan.co.jp)”
View in the company profile