Source information from Reputation Resolutions

Reputation Resolutions: “Reputation Resolutions provides online reputation management, negative content removal, review management, and PR & branding services. Guaranteed results or you don't pay.”

• Which reviews can be removed, and which cannot?

  “Reviews that violate a platform's policies can be removed: fake reviews, reviews from people who were never customers, posts with profanity or hate speech, conflict-of-interest reviews from competitors or ex-employees, and off-topic or extortionate content. What generally cannot be removed is a genuine negative review from a real customer describing a real experience, even a harsh one.”

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• What is the difference between review removal and review management?

  “Review removal targets specific policy-violating reviews for takedown. Review management is the ongoing program around it: monitoring new reviews across platforms, responding professionally, flagging violations as they appear, and building a steady flow of legitimate positive reviews so a single bad one carries less weight. Most clients need both, and we scope which mix fits your situation.”

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