Metaverse Mod Squad
ModSquad: “Privately held digital engagement company providing customer support, trust & safety, content moderation, and CX operations since 2007. Distributed across 90+ countries in 55+ languages.”
How much does outsourced customer support cost?
“ModSquad bills hourly for productive time only, no idle-shift overhead. Most clients see 20–25% savings vs. traditional FTE-based BPOs. Pricing depends on volume, complexity, languages, and hours of coverage. Contact us for a scoping conversation.”
View in the company profileCan you work alongside our internal support team?
“Yes — it's one of the most common ways ModSquad engages. We extend your team, not replace it. Handle overflow, cover languages or time zones your team doesn't, own specific tiers or channels, or run surge capacity while your team handles the core. You keep what's working, we fill the gaps, and the whole operation runs under one coherent model.”
View in the company profileHow fast can you ramp up a support team?
“Weeks, not months. ModSquad maintains a bench of vetted Mods across specialties, so team assembly starts immediately. Traditional BPOs need to recruit locally, build out infrastructure, and onboard from scratch. That takes months.”
View in the company profileWhat languages do you support?
“ModSquad supports 55+ languages with native speakers who understand cultural context, not just vocabulary. See the full list on our company facts page.”
View in the company profile