Falconeri
Italian chain of clothing stores.
I have just made an order online and want to change it, what can I do?
“The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase.”
在公司資料中查看I need help with placing an order, what can I do?
“Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link).”
在公司資料中查看I have not received my order yet, what should I do?
“You can check the status of your order at any time by entering the "ORDERS" section in your account. If you have not registered on the website, you can directly access the Follow your order/return section.”
在公司資料中查看Can I return the items bought online?
“On falconeri.com you can always change your mind: buy your items, try them on in the comfort of your own home and if you're not sure about something you can return them free of charge. You'll be refunded in no time via the payment method you originally used to make your purchase.”
在公司資料中查看How and when can I contact Customer Service?
“You can always contact us via webform, chat, or by writing to hello@falconeri.com.”
在公司資料中查看