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    • Who will I actually speak to?

      “You’ll speak directly with Carl Hendy. There’s no sales team, no account manager screening call, and no junior consultant who then “loops in” a senior. The person you speak to on the first call is the same person who leads your engagement. That’s deliberate – it means the strategic thinking starts from the very first conversation, not after a handoff.”

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    • I'm not sure what we need yet. Is it too early to get in touch?

      “Not at all – that’s exactly when most clients reach out. A significant number of our engagements start with a discovery conversation where we help you define the scope before any commitment.”

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    • How quickly can you start?

      “Most engagements begin within two weeks of scoping. For urgent situations – algorithm penalties, pre-acquisition due diligence, or migration deadlines – we can mobilise faster. We’ll give you a realistic timeline on the first call based on your specific requirements and our current availability.”

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    • What does a typical engagement look like?

      “There’s no single template – it depends on what you need. Some clients start with a focused diagnostic to understand their organic position.”

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