Ogawa
Ogawa is a Wellness company from Malaysia.
Can OGAWA wrap as a gift?
“NO wrapping service at this moment, we will improve on it.”
在公司資料中查看Can OGAWA hide the tax invoice since it’s a gift?
“No, the warranty is on the tax invoice.”
在公司資料中查看How long does it take for product servicing or exchange?
“lt depends on the spare parts availability and the damage of the item. Standard servicing: 5-20 working days.”
在公司資料中查看Can I return or exchange in any OGAWA outlet?
“Return item to any OGAWA outlet will be advised but not exchange immediately. The decision of exchange will be made based on item condition, and the respective coordinator shall assist further.”
在公司資料中查看How long is the warranty?
“Depending on the item, there are 3 months, 6 months, 1 year or even 2 years warranty.”
在公司資料中查看I did not received the warranty, how can I know?
“You may contact OGAWA customer service to assist you to track it for you. Warranty starts on the day you received the item.”
在公司資料中查看How can I claim my warranty?
“Warranty is not transferable. This warranty is effective only if the product is purchased from OGAWA.”
在公司資料中查看How do I return the item for service and exchange?
“You may email e-comm@ogawaworld.net with the tax invoice attached and order ID, platform, name details. The nearest outlet shall be advised to drop the item to seek the service request per your convenience. p/s: Courier service will raise based on customer requests. For example, too far or customer willing to pay for the courier charges.”
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