Immerss
Immerss: “AI-powered live shopping platform that transforms online shopping with virtual co-shopping, outbound clienteling, and live shopping events”.
We already have a chatbot. Does this replace it?
“Not necessarily. The two are built from opposite premises — a support chatbot exists to end conversations, a sales agent to advance them — so they are pointed in different directions rather than competing for the same job.”
在公司資料中查看Can it add products to the cart?
“Yes, and this is precisely what distinguishes it from a support chatbot. A chatbot can tell a shopper which product fits, but the shopper then has to leave the conversation, find the product, choose the variant and add it themselves — and every one of those steps is a place to drop out.”
在公司資料中查看Will it invent a product or a price we do not carry?
“It answers out of your catalogue rather than around it: every product, variant, price and policy is synced, and what it recommends comes from what you actually stock, at the price you actually charge. Where a question falls outside that, the conversation goes to a person rather than to a guess.”
在公司資料中查看