Neowing
Neowing is a company in Japan.
I’m ordering from Chile and my EMS tracking hasn’t updated for 2 months. What’s happening?
“We’re currently receiving many reports of delays for shipments to Chile via both EMS and Airmail.”
在公司資料中查看My tracking number is not working. Is it the correct number?
“It will take up to 1-2 business days for the tracking information to start updating. Please track again tomorrow and you should see more information posted.”
在公司資料中查看How come my tracking information is not updated after getting dispatched from Tokyo?
“Tracking information will not update after getting dispatched from Tokyo, until it enters custom inspection. If a package is stuck at custom inspection, the tracking update will stop as well.”
在公司資料中查看Why has my tracking information stopped after arriving to my local post office?
“From our experience, sometimes the post office does not leave a delivery note and takes back the package to the local post office and forgets about it.”
在公司資料中查看What should I do if my package already entered the return process?
“First of all, if it is still within a couple days from the post, please immediately contact the office holding your package as you may be able to stop it from returning.”
在公司資料中查看Why is my package opened?
“In some cases, our customers have reported that their products arrived torn open. Sometimes custom officers are rough with our products and they randomly open up brand new products (especially in Mexico, Argentina etc.) and not putting them back correctly in their box.”
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