HotelOnline: website

HotelOnline: “HotelOnline helps hospitality teams operate, distribute and grow with more clarity.”

• Is HotelOnline an OTA?

  “No. HotelOnline is a B2B hospitality technology partner.”

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• What is the difference between an OTA, a booking engine and HotelOnline?

  “An online travel agency (OTA) is a consumer-facing marketplace where travellers can discover and reserve stays. A booking engine is the reservation path on a hotel’s own website. HotelOnline provides the hospitality technology that helps hotel teams run their properties, maintain accurate availability and rates, support their direct website bookings and connect to selected third-party sales channels.”

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• What does a channel manager do for a hotel?

  “A channel manager helps a hotel publish and maintain rates and availability across connected online sales channels. When availability or pricing changes, it can help keep that information aligned so hotel teams have less repeated manual updating to do and guests are less likely to see outdated availability.”

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• What does a hotel PMS help a team manage?

  “A property management system (PMS) supports the hotel’s day-to-day operational work. Depending on the hotel’s configuration, that can include reservations, arrivals and departures, guest folios, room readiness, housekeeping coordination and payments. Its purpose is different from online distribution: it helps the hotel team run the property itself.”

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