Natalia
French company that makes an AI voice agent for customer phone support.
Is Natalia compatible with my phone system?
“Natalia connects via SIP/VOIP to most phone systems: 3CX, Cisco, Manifone, Twilio, OVH Telecom. If your system is purely analog, a VOIP gateway (from $50) is sufficient.”
在公司资料中查看How much does Natalia cost compared to an outsourced call center?
“Natalia starts at €99/month. An outsourced call center costs $3,500-$18,000/month depending on volume and hours. Over a year, the difference can exceed $100,000.”
在公司资料中查看Do callers realize it's an AI?
“For short interactions (order tracking, appointment booking), most callers can't tell the difference. For longer conversations, AI can introduce itself as a virtual assistant for transparency and compliance.”
在公司资料中查看Can I try Natalia before committing?
“Yes. We offer a 30-minute personalized demo on your real use cases, followed by a 2-week no-commitment pilot. You measure results before deciding.”
在公司资料中查看What happens if the AI doesn't understand a call?
“AI immediately transfers to a human agent with full conversation context (identity, subject, history). No call is lost. Average transfer rate is 35-40% at launch and decreases over time.”
在公司资料中查看Is data hosted in France?
“Yes. All data (recordings, transcriptions, contact records) is hosted in France, in compliance with GDPR. You retain full ownership of your data.”
在公司资料中查看Do callers realize it's an AI?
“For short interactions (order tracking, appointment booking), most callers can't tell the difference. For longer conversations, AI can introduce itself as a virtual assistant for transparency and compliance.”
在公司资料中查看