{"schemaVersion":"ready-scan.resource-sources.v1","locale":"zh-Hans","path":"/zh-Hans/sources/source-3293469f0bc3a1b8","canonicalUrl":"https://readyscan.ai/zh-Hans/sources/source-3293469f0bc3a1b8","machineUrl":"https://readyscan.ai/zh-Hans/discovery/sources/source-3293469f0bc3a1b8.json","page":1,"pageSize":48,"totalCount":1,"totalPages":1,"previous":null,"next":null,"kind":"source","source":{"id":"source-3293469f0bc3a1b8","url":"https://www.cdjapan.co.jp/guide/help/faq/faq_open_orders","title":"Neowing: /guide/help/faq/faq_open_orders","publisher":"cdjapan.co.jp","publicationCount":1,"modifiedOn":"2026-10-21","path":"/zh-Hans/sources/source-3293469f0bc3a1b8","canonicalUrl":"https://readyscan.ai/zh-Hans/sources/source-3293469f0bc3a1b8","machineUrl":"https://readyscan.ai/zh-Hans/discovery/sources/source-3293469f0bc3a1b8.json"},"items":[{"key":"subject:Q135226334","citations":[{"id":"source-3293469f0bc3a1b8","url":"https://www.cdjapan.co.jp/guide/help/faq/faq_open_orders","title":"Neowing: /guide/help/faq/faq_open_orders","publisher":"cdjapan.co.jp","accessedOn":"2026-10-21"}],"editions":[{"language":"en","title":"Neowing","description":"Company in Japan.","path":"/entities/neowing-q135226334","canonicalUrl":"https://readyscan.ai/entities/neowing-q135226334","machineUrl":"https://readyscan.ai/discovery/entities/neowing-q135226334.json","modifiedOn":"2026-10-21"}],"subject":{"slug":"neowing-q135226334","name":"Neowing","questions":[{"question":"When will ePacket Light become available?","path":"/entities/neowing-q135226334#company-answer-content-native-digital-agencies-15e484360dee151a-a-e375b3ca153b83783b47"},{"question":"If I purchase an item in stock and a pre-order, will those 2 items ship in the same order?","path":"/entities/neowing-q135226334#company-answer-content-native-digital-agencies-15e484360dee151a-a-87903bc83f7e3da0d5ff"},{"question":"Why hasn’t my package shipped yet?","path":"/entities/neowing-q135226334#company-answer-content-native-digital-agencies-15e484360dee151a-a-14e868ddf64433c215d0"},{"question":"Can I edit my shipment?","path":"/entities/neowing-q135226334#company-answer-content-native-digital-agencies-15e484360dee151a-a-abb045065fa1c4c6abb5"},{"question":"Why can't I modify my order?","path":"/entities/neowing-q135226334#company-answer-content-native-digital-agencies-15e484360dee151a-a-c40cf45aeb32954db82f"},{"question":"How much is the shipping charge?","path":"/entities/neowing-q135226334#company-answer-content-native-digital-agencies-15e484360dee151a-a-ebcb4760fbcb3c679bc8"},{"question":"Why did my shipping charge increase?","path":"/entities/neowing-q135226334#company-answer-content-native-digital-agencies-15e484360dee151a-a-1a188bbabba902dc63ad"},{"question":"Will I receive a shipping confirmation mail?","path":"/entities/neowing-q135226334#company-answer-content-native-digital-agencies-15e484360dee151a-a-d228431001afce78f9b2"}],"facts":[{"id":"content-native-digital-agencies-15e484360dee151a-a-e375b3ca153b83783b47","label":"When will ePacket Light become available?","value":"“We are currently preparing to introduce international ePacket Light. While we do not have an estimated launch date to share at this time, our team is actively working on its implementation.”","path":"/entities/neowing-q135226334#company-fact-content-native-digital-agencies-15e484360dee151a-a-e375b3ca153b83783b47","questionPaths":["/entities/neowing-q135226334#company-answer-content-native-digital-agencies-15e484360dee151a-a-e375b3ca153b83783b47"]},{"id":"content-native-digital-agencies-15e484360dee151a-a-87903bc83f7e3da0d5ff","label":"If I purchase an item in stock and a pre-order, will those 2 items ship in the same order?","value":"“As long as you were able to place items in the same order, those items will ship out in one package.”","path":"/entities/neowing-q135226334#company-fact-content-native-digital-agencies-15e484360dee151a-a-87903bc83f7e3da0d5ff","questionPaths":["/entities/neowing-q135226334#company-answer-content-native-digital-agencies-15e484360dee151a-a-87903bc83f7e3da0d5ff"]},{"id":"content-native-digital-agencies-15e484360dee151a-a-14e868ddf64433c215d0","label":"Why hasn’t my package shipped yet?","value":"“Not released yet Please sign in to your account to confirm that all items in your order have been released.”","path":"/entities/neowing-q135226334#company-fact-content-native-digital-agencies-15e484360dee151a-a-14e868ddf64433c215d0","questionPaths":["/entities/neowing-q135226334#company-answer-content-native-digital-agencies-15e484360dee151a-a-14e868ddf64433c215d0"]},{"id":"content-native-digital-agencies-15e484360dee151a-a-abb045065fa1c4c6abb5","label":"Can I edit my shipment?","value":"“You can only edit your order as long as your order has not entered either the following statuses.”","path":"/entities/neowing-q135226334#company-fact-content-native-digital-agencies-15e484360dee151a-a-abb045065fa1c4c6abb5","questionPaths":["/entities/neowing-q135226334#company-answer-content-native-digital-agencies-15e484360dee151a-a-abb045065fa1c4c6abb5"]},{"id":"content-native-digital-agencies-15e484360dee151a-a-c40cf45aeb32954db82f","label":"Why can't I modify my order?","value":"“Listed below are common reasons why an order cannot be modified such as adding items, splitting an order, or combining with other orders.”","path":"/entities/neowing-q135226334#company-fact-content-native-digital-agencies-15e484360dee151a-a-c40cf45aeb32954db82f","questionPaths":["/entities/neowing-q135226334#company-answer-content-native-digital-agencies-15e484360dee151a-a-c40cf45aeb32954db82f"]},{"id":"content-native-digital-agencies-15e484360dee151a-a-ebcb4760fbcb3c679bc8","label":"How much is the shipping charge?","value":"“It depends on the shipping method you choose.”","path":"/entities/neowing-q135226334#company-fact-content-native-digital-agencies-15e484360dee151a-a-ebcb4760fbcb3c679bc8","questionPaths":["/entities/neowing-q135226334#company-answer-content-native-digital-agencies-15e484360dee151a-a-ebcb4760fbcb3c679bc8"]},{"id":"content-native-digital-agencies-15e484360dee151a-a-1a188bbabba902dc63ad","label":"Why did my shipping charge increase?","value":"“Shipping fees are mostly based on the total weight. For FedEx and DHL, the size of the package also affects the cost.”","path":"/entities/neowing-q135226334#company-fact-content-native-digital-agencies-15e484360dee151a-a-1a188bbabba902dc63ad","questionPaths":["/entities/neowing-q135226334#company-answer-content-native-digital-agencies-15e484360dee151a-a-1a188bbabba902dc63ad"]},{"id":"content-native-digital-agencies-15e484360dee151a-a-d228431001afce78f9b2","label":"Will I receive a shipping confirmation mail?","value":"“Yes, we will send the shipping confirmation after the tracking information starts updating. If you've chosen a trackable shipping method, we will include the tracking number in that mail.”","path":"/entities/neowing-q135226334#company-fact-content-native-digital-agencies-15e484360dee151a-a-d228431001afce78f9b2","questionPaths":["/entities/neowing-q135226334#company-answer-content-native-digital-agencies-15e484360dee151a-a-d228431001afce78f9b2"]}]},"selected":{"language":"en","title":"Neowing","description":"Company in Japan.","path":"/entities/neowing-q135226334","canonicalUrl":"https://readyscan.ai/entities/neowing-q135226334","machineUrl":"https://readyscan.ai/discovery/entities/neowing-q135226334.json","modifiedOn":"2026-10-21"}}],"versionId":"fnv1a64:6adf5ad3c920c342"}