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Typical scope includes business-hours remote help desk for covered users and issues, proactive monitoring, patch management, endpoint security, Microsoft 365 administration, backup verification, and periodic IT reviews. On-site visits, travel, after-hours support, projects, and restore tests are included only when listed in the proposal or service schedule.”","path":"/entities/chadsel-llc-q139893758#company-fact-content-native-digital-agencies-3a1cdd0601b30ccb-a-b78e442f365b3ee784c5","questionPaths":["/entities/chadsel-llc-q139893758#company-answer-content-native-digital-agencies-3a1cdd0601b30ccb-a-b78e442f365b3ee784c5"]},{"id":"content-native-digital-agencies-3a1cdd0601b30ccb-a-85d6960157632fd3a133","label":"How quickly can you respond on-site in Long Beach?","value":"“Critical issues are triaged against the response targets in your service schedule. On-site timing depends on severity, location, technician availability, and plan coverage; same-day dispatch is not included in every plan. Remote response targets are also documented by priority in the agreement.”","path":"/entities/chadsel-llc-q139893758#company-fact-content-native-digital-agencies-3a1cdd0601b30ccb-a-85d6960157632fd3a133","questionPaths":["/entities/chadsel-llc-q139893758#company-answer-content-native-digital-agencies-3a1cdd0601b30ccb-a-85d6960157632fd3a133"]},{"id":"content-native-digital-agencies-3a1cdd0601b30ccb-a-b3ba03f8e9c9412eb976","label":"Do you support Microsoft 365 and Google Workspace?","value":"“Yes. We manage both platforms — licensing, user provisioning, security hardening, email filtering, Teams/Meet setup, and SharePoint/Drive administration. Most of our SMB clients run Microsoft 365. We also support hybrid environments where some users are on Google Workspace. 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